Implementation of ISO
9000 in Legal Practices
By Mr. Peter B. T.Ling
In Malaysia,
the legal profession in one business sector that has just started to consider
the application of ISO 9000 series in their organisations. For many
years, legal practices have concentrated their efforts solely on producing
sound legal advice to their clients, thus they are very much product oriented.
However, in recent years, there has been a significant change in this environment.
For instance, customers are interested not only in the quality of legal advice
(product) but also in the quality of legal service (process).
The implementation
of ISO 9000 in the legal profession has led to positive changes in terms of
culture and business practices and more importantly, the people involved have
gained substantial benefits from the implementation.
Dynamic Leadership: From
Anti-Management to Pro-Management
By Mr. Gilbert G. Concepcion
Managers
who consistently generate innovative ideas and risky decisions characterize
the dynamic leadership, high aptitude and attitude. This type of leader
doesn't fear mistakes, if he or she provides something original. Leaders
are always trying to develop their people, thus creating new creative, chancy
and venturesome leaders. This type of leadership is centered in a vision towards
a more profitable future for all those around their territory.
Dynamic
leadership tries to understand the actions in a scientific manner, mixing
practice with theory, the static with the dynamic. the potential with the
kinetics, the aptitude with the attitude. Experience is not improvised, we
have to practise, practise and practise if we want to reach success.
Benchmarking Towards Quality
Enhancement: The Malaysian Experience
By Mr. Abdul Latif Hj. Abu Seman
The Malaysian
Benchmarking Service of the National Productivity Corporation defines benchmarking
as " a systematic and continuous process of searching, learning, adapting
and implementing the best practices from within the same organisation or from
other organisations towards attaining superior performance" It is about searching
for the best practices and learning from the best to become the best in the
industry. "Benchmarking is the practice of being humble enough to admit that
someone else is better at something and wise enough to try and learn how to
match and even surpass him at it" (Marion Harmon, Quality Digest)
Companies
in Malaysia must be equipped to compete and win. Benchmarking will help to
create a sense of urgency by telling us where we are, how good we have to
be, and what we have to do to be what we want to be or have to be. The ultimate
objective is to improve productivity and quality and enhance our competitiveness.
Quality in Public Service
Organisation
By Dato' Dr. Mohd. Shahar bin Sidek
The Malaysian
Public Service, faced with the rising expectations of the public for better
services, embarked on administrative reforms and modernisation initiatives
that had created significant new challenges for public sector management.
The success
of the Malaysian public service in transforming and reengineering itself to
face the challenges of quality performance can be primarily attributed to
three main factors. Firstly, the process of change has been well structured
to enlist top level leadership support and commitment. Secondly, a great deal
of attention has been given to determining the optimal processes suitable
for managing the introduction of any major quality initiative. Thirdly, the
various quality initiatives introduced so far have had a holistic impact that
has touched on every critical aspect of the organisation.
