Enhancing
Sarawak's Quest for Quality
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Dr.H. James Harrington,
Keynote Speaker, together with Mr. Robert P.Reid and Dr.Louis Schultz,
plenary speakers
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YAB Cheif Minister
Datuk Patinggi Tan Sri (Dr) Haji Abdul Taib Mahmud and Dato' Aziz Mat
at the Opening Ceremony of Sarawak IQC'99
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No less than
10 experts and practitioners in the field of Quality descended upon Kuching
from the 11th to the 13th October 1999.
The occasions
was Sarawak's First International Quality Congress-IQC'99. From
the USA came DR. H J Harrington, Dr. Bob Reid, Dr. Calingo, Dr. Louis Schultz;
Mr. Kolinka and Mr. Victor Cintron. Mexico was represented by Engr. J F Prado
and from the Philippines came Drs. Jose and Miflora Gatchalian. A host of other
speaker from the International Academy of Quality also took part in the three-day
Congress.
They all come
to expound and share with 300 delegates on the best practices in the quality
management.
The congrees
was organised specifically to share global approaches in successful quality
management. It is also part of the state government's efforts to improve quality
in all aspects of its services.
"I don't see
any end to quality improvement but instead we need to optimise and use all the
tools available to improve our efficiency and provide better services," says
Datuk Abdul Aziz Hussain, the Deputy State Secretary for Human Resource.
In his happening
address, the Chief Minister, YAB Datuk Patinggi Tan Sri (Dr.) Haji Abdul Taib
Mahmud said that "the pursuit of quality if the highest degree in various sectors
in Sarawak in attainable through a more comprehensive co-operation between the
private and public sectors.
Only through
such co-operation could the state realise its ambition of attaining and sustaining
a higher quality standard in all its endeavours by the year 2020."
So, what do
the experts say about quality? Dr. H James Harrington, Principal, Ernst &
Young, in his keynote paper entitled "Organizational Change Management - To
Set the Stage for Quality" said that "...in today's turbulent environment, where
demands for change are continually accelerating, there will be losers, survivors
and winners.
Project like
TQM, TIM and Business Process Improvement (process redesign and reengineering)
general ideas on how to improve your organization.
However, these
improvements will not bring substantial value to your organization unless they
can be implemented successfully. In order to implement these solutions, your
organization must be able to manage change.
The most critical
issues of managing change is the ability to manage the people who must change,
helping them to become more resilient and adaptable in the process."
Dr. Luis R.
Calingo, a Professor of management, California State University - Fresno, USA
presented a paper entitled "Assessing the Quality of Leadership."
In it he presents
a framework for the assessment of the quality of leadership in a variety of
organizations - business, health care, and government through the use of the
Baldridge Award Criteria.
"The Award
set four characteristics of organizational leadership that one would
expect to find in an excellent enterprise.
Firstly,
the senior leaders set directions and create a customers orientation, clear
and visible values, and high expectations addressed to all stakeholders.
Secondly,
senior leaders ensure the creation of strategies, systems methods for achieving
excellence, stimulating innovation and building knowledge and capabilities.
Thirdly,
they must commit to the development of the entire workforce and encourage
participation, learning innovation and creativity by all employees.
And finally,
through their ethical behaviour and personal roles and planning, communication,
review of organizational performance and employee recognition, senior
leaders serve as role models, reinforcing values and expectations and building
leadership and initiatives throughout the organization."
Other speaker
at the Congress are Mr. Victor Cintron, Principal Partner, BULLTEK Ltd, International
Operations, USA who spoke on the "Environmental Systems Leadership: Its Role
in Continuous Quality Improvement."
"Partnership
for Quality and Profitability: A TQM strategy " was presented by Prof. Jose
and Dr. Miflora Gatchalian of the University of the Philippines.
Mr. Edward
P. Kolinka, President and CEO, Quality International Ltd. USA, spoke on the
"Role of Computerization in the Improvement Process."
Best Quality
Practices: Qualities of an Exceptional Leaders, "was presented by Dr. Louis
Schultz, President & CEO, Process Management International (PMI) USA.
Malaysia's
perspectives on quality was represented by Dato' A. Aziz Mat, President, Institute
of Quality Malaysia (IQM) who spoke on "The Quality Improvement Initiatives:
Malaysia's Experience.
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