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In the course of
our work, especially that of the counter staff, we can expect to come across
angry and difficult customers once in a while. There are many ways, some more
effective than the others to deal with such customers. One suggested method
is as follows;
Kerajaan dalam pembentangan
Bajet 2004 di Dewan Rakyat September lalu, mengumumkan pelbagai insentif menarik
untuk golongan kurang upaya di negara ini termasuk membenarkan semua kakitangan
perkhidmatan awam yang mempunyai anak-anak kurang upaya bekerja mengikut waktu
anjal.
(Puzzle No. 19)
Smart leaders embrace valid criticisms…
Stroke is a “brain attack”
that cuts off vital blood and oxygen to the brain cells that control everything
we do. It can attack anyone at anytime although the risk factors such as age,
gender and a family history of stroke can contribute to an attack. The good
news is that many strokes can be prevented.
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