Welcome Rakan Sarawak February 2003

Rangkaian Khidmat Awam Negeri Sarawak

A MONTHLY SUPPLEMENT OF RAKAN SARAWAK BULLETIN

(People, events, activities and programmes which make for a total quality-managed Sarawak Civil Service)

ISSN 1394-5726

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Mukah’s QCC Workshop Promotes Teamwork and Quality Awareness

A QCC workshop promoting teamwork and quality awareness for the Mukah Resident and District Offices was co-organised by Human Resource Development Unit of the Chief Minister Department and Centre for Modern Management.

Held in Mukah in March recently, the workshop hoped to upgrade the standard of quality services of the Mukah RNDO and promote efficiency and innovative ideas.

Among the objectives of the workshop was to teach participants how to conceptualise a QCC project, identifying problem/s and work as a team to think of solutions to solve the problem/s in their organisation.

The workshop facilitated by a Quality expert from Kuala Lumpur, Encik Amarjit Singh was attended by 24 participants from five districts of Mukah. They were Mukah District Office, Mukah Resident Office, Dalat District Office, Mato-Daro District Office and Belawai District Office.

According to Encik Mohd Dino, attached to the Mukah Resident Office and also the Chief Co-ordinator for the workshop, the programme was easy to understand especially as it involved participants from all levels - SAOs to Government Rest houses’ caretakers.

Among the objectives are :
- To ensure that the workshop will teach the participants to promote better communication to ensure effective team work among its members.
- To ensure that all levels of management from the caretakers of the government rest houses to the Resident himself can learn about QCCs - the concept, problems identification, solutions to rectify the problems and the presentation of the projects for implementation.
- To gain more knowledge and awareness about the government’s effort in improving the quality of service in the State Civil Service

The QCC workshop will be held from time to time as it is a useful programme and meant for all levels of staff of the Resident and District Office of Mukah.