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QCCs Workshops - Promote Teamwork and Innovation
The 3rd Quality Control Circle (QCC) workshop for 2003 held at Rajah Court in
Kuching recently helped enhance teamwork besides teaching the techniques in implementing
innovative ideas among government agencies.
Organised by Human Resource Department of the Chief Minister Department and its
training provider, Centre for Modern Management, the convention was attended by
five groups from five departments.
In his opening speech, HRD Director Dr. Razali Abon said the main objective was
to ensure participating groups seriously learn and acquire the skills of problem
solving, conducting meetings and presenting their project.
It was also a perfect opportunity for them to share and exchange ideas and experiences.
Other benefits include heightening the participating groups awareness.
“There will be several QCC programmes throughout 2003. When you participate
in the workshop, you are expected to apply what you have learnt in the implementation
of your chosen project in your department/agency,” advised Dr. Razali.
To assist these groups with their project, staff from HRD will also be keeping
a close watch on their progress to encourage and motivate them to finish them
fast. “Beside, the agencies are required to submit a report on the status
of the progress of their projects” he added.
The idea of QCC was first and foremost to promote a high spirit of teamwork and
comradeship in identifying their organisation’s problems and finding ways
to solve them. These projects will later be presented in presentation session
held every year at the annual Quality Control Convention witnessed by the State
Secretary.
In addition, Dr. Razali offered the following advice - In any groups including
those attending the QCC workshops, there were bound to be people with big egos.
This will hamper the efforts to instil the love for and new knowledge continually
depriving the agencies of efficiency. Secondly, be sincere and transparent , lack
of it will kill teamwork. “Don’t be a passive rebel. A passive rebel
may not show their temper if the ideas are not accepted. Instead, they become
reticent and withdrawn thus will not learn much”, he added. The participants
should not regress in terms of development by behaving in this childish manner.
“There is no wrong or right in developing any innovative ideas. Its a matter
of perspective”, he explained.
The groups were told that as team members, they must continue to demonstrate the
enthusiasm for ideas development and exchanges of experiences and knowledge. All
civil servants must profess the love of continuous learning as advocated by the
State Secretary all this while. “Learn to listen and not be judgmental. Learn
to look at things from other angles and perspective. Be open to all possibilities
for there are solutions to all problems”, he concluded.
For the February 2003 series, five government departments/agencies attended the workshop.
They were Public Works Department (JKR), Drainage and Irrigation Department, Agriculture
Department, Sarawak Rivers Board and the State Library (Pustaka Negeri Sarawak).
Since this programme was started a year ago, 18 agencies/departments have attended
the workshops as of February, 2003. Meanwhile, another QCC workshop was also held
in Mukah from 24-28 February 2003. This programme was designed especially for the
Resident and District Office Mukah.
Government departments and agencies that have attended the programme (January
2003 - February 2003)
1. Padawan Municipal Council
2. Kuching North City Council (DBKU)
3. Miri Minicipal Council (MPA)
4. General Administration Unit, Chief
Minister‘s Department
5. Kuching Water Board
6. State Treasury Department
7. Ministry of Planning and Resource
Management
8. Simunjan District Office
9. Sarawak Economic Deve-lopment
Corporation (SEDC)
10. Ministry of Social Develop-ment
and Urbanisation
11. Human Resource Development, Chief
Minister’s Dept. (CMD)
12. Human Resource Management, CMD
13. Public Service Commission
14. Sarawak Natural Resources &
Environment Board
15. Samarahan Resident Office
16. Ministry of Environment and Public
Health
17. State Legislative Assembly
18. Sarawak Timber Industry Development
Corporation (STIDC)
Quality Control Circles
Quality Control Circles are small
groups of people formed to spearhead and promote the concept of quality control
in their organisations.
In the workshops, they are taught
to identify problems, find solutions for this problem and present their recommendations
and findings to the organisation.
The groups from various departments/agencies
are then required to present their projects at the Quality Control Convention
witnessed by the State Secretary.
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